BC Games Malaysia Privacy Policy – Our Commitment to Protecting Your Personal Data

1Personal Data We Collect

1.1 Information You Provide Directly

When you register an account on the platform bc games or using our services, we collect personal information that you provide voluntarily. This includes:

• Identity Information: Full name as per MyKad, Malaysian identity card number (MyKad), date of birth and gender.
• Contact Information: Active Malaysian mobile number, email address and Malaysian residential address.
• Financial Information: Details of the payment method used (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay or FPX) – bank account number or digital wallet ID. Important note: bc games does not directly store credit or debit card numbers.
• Verification Documents (KYC): A copy of your MyKad, proof of address (utility bill or bank statement within the last 3 months), and an identity verification selfie where required.

1.2 Automatically Collected Information

When you visit and use the bc games platform, our systems automatically collect certain technical information necessary to ensure the platform operates properly and securely:

• Device Information: Device type (Android, iOS, laptop), operating system, device model and screen resolution.
• Network Information: IP address, browser type, internet service provider (ISP), and general geographic region.
• Usage Data: Pages visited, games played, session duration, bets placed, and transaction history on the platform.
• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 5 for more details).

1.3 Information from Third-Party Sources

In certain cases, bc games may receive information about you from legitimate third-party sources, including identity verification service providers for KYC purposes, payment service providers such as FPX processors to confirm transaction status, and fraud prevention agencies to detect suspicious activity. All such data sharing is strictly limited to what is necessary and is subject to binding confidentiality agreements.

2How We Use Your Personal Data

2.1 Primary Purposes for Data Use

BC games uses your personal data solely for legitimate, clearly stated purposes. Below is a summary of how your data is used:

2.2 Marketing Communications

Bc games may send you notifications about promotions, new bonuses and special offers via email or SMS. You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting our support team. Withdrawing consent does not affect your right to continue using the bc games platform.

2.3 Analytics & Improvements

We use anonymised usage data to understand how players interact with our platform. This helps us improve the user interface, optimise platform performance for Android and iOS smartphone users in Malaysia, and identify new games that our community is most interested in. Data used for this purpose cannot be traced back to any specific individual.

3Data Sharing with Third Parties

3.1 Core Principle – No Data Selling

BC games states clearly: we never sell, rent, trade, or disclose your personal data to any third party for commercial gain. This is a commitment we will not compromise on.

3.2 Permitted Sharing

There are limited circumstances in which bc games needs to share your data with trusted third parties, strictly for the purpose of providing services to you:

• Payment Service Providers: Required transaction information is shared with payment processors such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX providers to process your deposits and withdrawals. These providers are bound by strict data protection agreements and are not permitted to use your data for any other purpose.
• Game Providers: Minimum technical data required for gameplay is shared with bc games' partner game providers (such as Pragmatic Play, Jili Games and Evolution Gaming) to ensure the games function properly. This does not include your financial information or full identity details.
• KYC Verification Services: Your identity verification documents may be processed by a licensed and accredited third-party KYC service provider to ensure a fast and secure verification process.
• Fraud Prevention Agencies: Limited information may be shared with industry fraud prevention services to protect the broader bc games player community from illegal activity.

3.3 Disclosure to Authorities

Bc games will disclose personal data to Malaysian government or law enforcement authorities if required by a court order, regulatory directive or applicable Malaysian law. In all such cases, we will endeavour to notify you in advance unless prohibited by law.

3.4 Business Transfer

Should bc games be involved in any merger, acquisition or asset sale, user data may be transferred to the successor entity. We will notify you with a clear notice before your data becomes subject to a different Privacy Policy.

4Data Security – How We Protect Your Information

4.1 Technical Security Measures

BC games invests seriously in security infrastructure to ensure your personal data is always protected. The technical measures we have implemented include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bc games' servers.
• Encryption of data at rest for all sensitive information stored in our databases.
• Multi-layered firewalls and intrusion detection systems (IDS/IPS) active 24 hours a day.
• Two-factor authentication (2FA) is available for all bc games member accounts – we strongly encourage all members to enable it.
• Continuous security monitoring and regular audits conducted by our internal cybersecurity team.
• Regular penetration testing conducted by accredited independent cybersecurity firms.
• Secure data backups and a disaster recovery plan to ensure continuity of service.

4.2 Organisational Security Measures

Beyond technical measures, bc games also enforces strict organisational controls over access to personal data:

• Access to sensitive member data is restricted to staff with a legitimate business need only (the "least privilege" principle).
• All staff with access to personal data undergo comprehensive data protection training during onboarding and on a regular ongoing basis.
• Legally binding non-disclosure agreements (NDAs) are signed by all bc games staff and contractors.
• A clear security incident management process to address any data breaches that may occur.

4.3 Security Limitations

While bc games takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. You also play an important role in keeping your account safe — please use a strong and unique password, never share your login credentials, and ensure your devices are always updated with the latest security patches.

5Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the platform bc games. Cookies help us recognise you on return visits, save your preferences, and ensure the platform functions correctly. Most browsers accept cookies by default, but you can adjust your browser settings to decline them — however, this may affect the functionality of certain parts of the platform.

5.2 Types of Cookies We Use

5.3 Managing Your Cookies

You can manage and control cookies through your browser settings. Please note that if you choose to decline all cookies, some bc games platform features may not function properly, including automatic login and the saving of your game preferences.

6Your Personal Data Rights

As a member bc games as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

7Data Retention Period

7.1 Minimum Retention Principle

BC games on a "data minimisation" principle – we retain your personal data only for as long as necessary for the stated purpose or to meet our legal obligations. We conduct periodic reviews of stored data and delete or anonymise any data that is no longer required.

7.2 Specific Retention Periods

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure (for audit and Malaysian legal compliance purposes).
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's Anti-Money Laundering (AMLA) legal requirements.
• KYC Documents: Retained for the duration the account is active and for 5 years after account closure.
• Support Communication Logs: Retained for 2 years from the date of last communication.
• Analytics Cookie Data: No more than 13 months from the date of collection.

7.3 Data Deletion

Once the retention period expires, or upon your request (subject to legal obligations), bc games will securely delete your personal data using methods that ensure it cannot be recovered, or anonymise it so it can no longer be associated with you.

8Child Protection

Platform bc games is strictly limited to individuals aged 21 and above. We do not knowingly collect, process or store any personal data from individuals under the age of 21.

If we discover that we have inadvertently collected data from individuals under the age of 21, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child has registered an account on bc games are urged to contact us immediately by email at support@bcgames-bangla.net.

We encourage parents and guardians to use parental control software on shared devices to prevent inappropriate access to online gambling platforms.

9Amendments to This Privacy Policy

9.1 Right to Amendment

BC games reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, Malaysian legal requirements, or the services we offer. Each amendment will be accompanied by a new "last updated" date at the top of this page.

9.2 Amendment Notification

For significant amendments – such as changes to the purposes for which we use your data or to your rights – we will notify you via:

• In-platform notifications on bc games when you log in.
• Email to the address registered on your account.
• A clear notice on the main page of our Privacy Policy.

Continued use of the bc games platform after an amendment is published will be considered acceptance of the revised terms.

9.3 Previous Versions

Previous versions of this Privacy Policy are kept in our archives and can be requested by emailing our support team if you need them for reference.

10Contact Us – Privacy-Related Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bc games manage your personal data, we welcome you to reach us through the following channels: